Question 1

How do I get a Quick Estimates?

Accepted Answer

Step 1. Take photos of, Front, Back, Right and Left sides of home.
Step 2. Upload images and then click submit. Will send you an estimate with in minutes of receiving the images. 
Step 3. Relay any specific needs in notes. If you have any hard water deposits or construction debris cost can be double. 
Step 4. Also be sure to clarify if you have additional exterior glass needs like: balcony glass or pool glass panes.
Step 5. Interior bid can be accounted for by outside pics except for any additional interior glass needs, like shower doors mirrors or glass walk walls or railing. Take photos of all glass desired to be cleaned upload and submit. Our goal is to get you an estimate as soon as possible. Typical estimate on line takes 10 minutes of receiving images.

Question 2

Whats needed for a In Person 24 Hour Estimate?

Accepted Answer

Access to all windows that you want cleaned. If there is no interior glass to be cleaned we usually won't be at the property more than 15 minutes. If you have floors unseen from ground level sometimes will need access to those interior balconies to assess glass needs .
Show the "CREW ESTIMATOR" the space then give them 10 minutes to evaluate and calculate a bid this will give them time to asses hard water and other debris' as well as time to clean screens and other requested areas.
Rep will give you and estimate. If it works for you they will schedule the appointment there to get the work in process.

Question 3

How do I get an estimate for my Interior Windows?

Accepted Answer

This can be done in 2 ways.
1. Quick online estimate
2. 24 Hour In Person Visit/ CREW ESTIMATOR

Quick Estimate
Take images of the interiors you want cleaned including showers mirrors balcony or walk way glass. If you don't have any special requests outside of what's shown on the exterior we can give a bid from images you took of exterior windows for both inside and out. So take 4 photos front back right and left of home. This can calculate the inside windows as well. But any inside unseen items will need specific photos as stated above.

24 Hour In Person Visit 
When the CREW ESTIMATOR  arrives give access to interior of home only if special needs of showers mirrors or glass railing.

Question 4

What do I need to provide for you when you come to clean our home or property?

Accepted Answer

This is pretty straight forward just "Water" 
And if we are cleaning inside interior remove any items of value like vases or fine art or stain-glass in front of the windows if your part of our Platinum Membership will take care of moving everything, unless you request removal  items your self the crew will take care of it.

Question 5

Can you remove hard water stains?

Accepted Answer

Yes, most of the time, but if neglect has transpired to windows from low maintenance the panes can be etched meaning that the hard water has sat to long and cannot be removed.

What most people don't understand  is glass is pores and the mineral deposits get in those pin hole size holes over time if not washed regularly can ruin glass. That's when its clear look has gone, typically frosty white. this white is usually multiple layers of deposits from time. This build up can get so bad from neglect that glass has to be completely replaced. One more reason to get on a regular routine of window washing to protect your property.

Question 6

What are the clean materials used that equal better solutions?

Accepted Answer

Attention to detail and quality. Can't stress this enough.
Clean Water,  you might see crew tech's dumping water regularly, it's because there can be a mass amount of salt dirt and grim build up being transported from the mop wand. We seek to keep that water as clean as possible for cleaning other windows  
We us a special cleaning solution that we found after researching and using many different brands over the years that keeps the windows cleaner longer. 
      3. Each home starts with a brand New Rubber Squeegee, what does that mean to you, in simple terms STREAK FREE.
4. New Blade. On most windows when done with the Premier or Platinum package minus tinted or tempered glass we will edge the fly, bug debri bird droppings. Edging leaves a cleaner window vs the basic package of just mop and squeegee.
5. Fresh Clean Towels. This also means a nice edge or frame left spotless clean of rubbish debris dirt , grime. Who wants the next rain just to rinse the mud salt and debri down the clean window.
6. "Method" A key component is application of a key step in the combined system.  This is our signature of clean.
7. Friendly Staff again we value are staff as we value our loyal customers and members. Hiring the right staff is critical to our success so we seek to train them right and regular evaluate there performance. There performance becomes the results of our companies performance. "OCD" we joke we are at  "CREW" but  mainly the good side of attention to detail. We seek to train a staff that can see a flaw in a diamond and find away to fix it.

Question 7

Do you have a guarantee?

Accepted Answer

Basic Window Package Guarantee
      1. Streak Free
 
Premier Member Guarantee 
Streak Free/Attention to Detail 
Clean Sills Frames Tracks
Free of minor silicon minor paint.  
Edge to remove bugs other debris 
Screens Cleaned 
        
Platinum MEMBER  Guarantee 
Streak Free/ Attention to Detail 
Clean Sills Frames Tracks
Free of minor silicon minor paint.  
Edge to remove bugs other debris  
Method" "REV"  
3 person inspections for the best quality
4 Spot Clean Visits a year after wash, for 2 major bird drops 2 panes 
15 pane Main Floor touchups 2 times outside of regular wash
      9.   Screens Cleaned

Question 8

How far in advance do I need to book my window cleaning appointment ?

Accepted Answer

It's good to book 2 weeks in advance. We get pretty filled up fast especially in the summer and before holidays.
If your wanting it done quickly. We have special pricing for discounts for regular loyal customers. Check into Platinum Membership for the best value for loyal rewards and cleaner windows.

Question 9

Do you start by washing  inside or outside first ?

Accepted Answer

Usually we do outside windows first unless requested to do inside for our clients schedules . But doing inside give the best care and results this helps us see any thing we missed by starting outside.

Question 10

What is the "Method" "REV"?

Accepted Answer

This is our systems for providing the best services in all aspects of the company! but its also "MORE" You our basically getting more clean with our "Method" "REV". When cleaning the window it's a repeated system of our expectation of quality like each window is your favourite to look out all the time. In essence we clean it like it would be our home or our property. We have systems "Methods" to get that look and really clean window pane its our signature "REV" and it matters to us.

Question 11

Do you clean in bad weather?

Accepted Answer

We seek to clean in the best weather conditions.

If your scheduled and you are concerned about the weather just cancel 24 hours in advance this gives us time to adjust the schedule and notify staff.

It can be normal to do interior to keep the schedules in flow on a stormy day.

Usually we do outside windows first unless requested to do inside for our clients. But doing this helps us see any thing we missed by starting outside. After developing trust we have a lot of clients who trust us to get our work done even when there gone.

Question 12

Do you remove shoes?

Accepted Answer

Yes, our crew either removes shoes or wares bootees on shoes when in they are in the  interior of the home. Part of the requirement of excellence, is if they were shoes is to bring an extra pair of shoes used indoors only. If you have any other special requests for our staff let us know we are here too improve our services.

Question 13

Can some screens be to tight to remove ?

Accepted Answer

Yes, It can happen sometimes the oem ( original manufacture) can make them to tight for the frame.

The best way to remove a screen is to understand the mechanics of the design some push a certain direction to allow the spring to allow them to be tight and hold for wind so they are designed to have applied pressure to keep in place. Some are held with Velcro some cant be removed unless hardware is removed first. So when pushed or unlatched screens give a gap to  allow the screen to be extracted. If in doubt of how to remove call a CREW TECHNICIAN  to remove the screen to prevent damage to screens.

Some screens have metal clips to hold into the wind frame no home is the same our experience comes into play here.

MOST Screens CAN be removed by a PRo Window Crew If in doubt. We got this!

Question 14

Are you licensed bonded and insured?

Accepted Answer

Yes, we are bonded and insured. Giving peace of mind for our staff and you?

Question 15

Why is construction double cost?

Accepted Answer

Simple it's. double work load. Most construction jobs take more time to clean and are usually much more debris to clean. 
We can sometimes go through 3  rubber replacements as well as several blades for edging. Some jobs even can be bad enough to replace the wand mop to meet our standards of clean. Our "Method" "REV" is were these windows are simply cleaner when we are done. We have redone many jobs over the years after construction, the contractor or previous owner there contractor didn't care about the detail and we come redo the job the right way. "REV"

Question 16

Can getting windows cleaned after construction actually save you money?

Accepted Answer

Yes, we have had a-lot of stories over the years of people grateful they had us clean after the construction. Remember most homes are still under warranty for a year so it's important to clean because in the cleaning you see the flaws and the fixes that need to be fixed.

We have had contractors also grateful because they want to provide the best product to there clients and there quality or the work of there sub contractors is there name as well. If there good they will want it cleaned right at the finally cleaning.

We have heard horror stories of scratched glass by inferior window cleaners who didn't know how to clean.

Or a sloppy sub contractors or bad contractors, were a brick was dropped on a pane. That pane under warranty of the year could still be replaced depending on the contract of the original manufacture.

Some products no fault of contractor but the original manufacture might have been to blame or damaged in shipping then just someone not paying attention to detail Checking searching each glass pane to make sure its done right. Be sure to do things right before warranty's run out.

Question 17

Can washing my windows, every so often with the hose be a bad thing?

Accepted Answer

Yes, we apply water with solution and then remove the water from the window. Mineral deposits can be in plain water which can leave spots if not removed by squeegee or water filtrated solutions, these solutions can allow clear dry free of spots.

If you have gotten in the habit of washing it with the hose we kindly advise to "stop it"? If your going to power wash call us to clean it right after. We can also power wash for your property ask for an in person.

Question 18

Does your staff have a dress code or code of conduct,  what will they look like when they show up?

Accepted Answer

Yes, our staff will be in a uniform of a black or white shirt t shirt with logo or a polo shirt. Depending on job description. Our staff is encouraged to exsersize good hygiene and  be smoke and alcohol free. This is our CREW we seek for the best team members.

PRo WINDOW CREW

Spotless Windows, Simplified.

Frequently asked questions